Shipping and handling within Australia is $8 for regular post and express post is $12. Orders over $100 (not including freight) have free shipping with regular post. All orders require signature on delivery unless authority to leave is given at checkout, in which case we are unable to take responsibility for any lost or stolen goods.
Orders are shipped within 5-7 business days and you will be notified when your order is dispatched. We will notify you if any garments are on back order. These will be sent separately with no additional postage charge.
Countries outside Australia will receive orders in approximately 14 working days. On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs.
Postage charge does not include possible taxes and duties which may be applied by customers in the country where the order originated.
If your country of origin is not listed in the freight list please email firstname.lastname@example.org with your order. Freight charges will be calculated accordingly and you will be notified of the cost before your order is processed.
If for any reason we are unable to dispatch your order we will notify you within 5 business days. Garments that are not yet available can be purchased, however they will not be dispatched until the garment has been produced. We will happily refund the amount of the garment, or organise and exchange if you do not wish to wait the expected waiting period.
The Ark wants you to be thrilled with your purchase. If something isn't right, let us know. We can exchange for another size, colour or something completely different. We will happily refund your money providing the following conditions have been met:
To return a garment, return the item including the receipt (that you received with your parcel) and indicate the reason for the return.
Send the return to:
The Ark Clothing Co.
5 Harker Street
Burwood 3125 VIC
Please allow 14 days for our account to be credited. Customers will be responsible for shipping and handling charges of return.
You can return any garments, following the provided conditions, to either of our stores.
125 Maling Road, Canterbury, 3126. Ph: 03 9912 2740
1357 High Street, Malvern, 3144. Ph: 03 9912 2730
635 Rathdowne Street, North Carlton, 3054. Ph. 03 9912 2750
2/328 Pakington Street, Newtown, 3220, Ph: 03 5200 0120